Shirly rivas

SHIRLY CALAGO RIVAS

Iligan City, Philippines

sr491820@gmail.com

+639759276579

PROFESSIONAL SUMMARY

Dedicated and versatile professional with a diverse background in leadership and customer-focused roles, including experience as a Bakeshop Supervisor, Household Worker, and Promodiser. With a proven track record of adapting to varied responsibilities, I bring a strong work ethic, attention to detail, and a customer-centric approach to every role. Eager to contribute my diverse skill set to a dynamic and collaborative work environment where adaptability and a commitment to excellence are valued.

SKILLS AND ABILITIES

Customer Service • Store Operations . • Household Management

Cleaning and Sanitation. • Safty Protocols. • Sales and Promotion

Attention to Detail • Organizational Skills • Visual Merchandising

Time Management • Physical Skill. • Inventory Management

Communication Skillsn. • Leadership • Cash Handling

WORK EXPERIENCE

MK Bakeshop | Philippines 2018 - Present

Position: Supervisor

• Oversaw daily operations of the bakeshop, managing staff and assigning tasks to ensure a smooth workflow.

• Maintained inventory levels, conducted regular quality checks on baked goods, and ensured compliance with health and safety regulations.

• Implemented effective customer service strategies, addressing inquiries and concerns to enhance the overall customer experience.

• Collaborated with the management team to develop and update standard operating procedures for the bakeshop.

Private Employer | International 2007 - 2009

Position: Household Worker

• Executed daily household tasks, including cleaning, organizing, and ensuring a well-maintained living space.

• Managed laundry, including washing, ironing, and folding clothes, to meet the specific needs of the household.

• Coordinated with vendors for household supplies and groceries, ensuring an adequate and cost-effective inventory.

• Assisted with meal preparation, including planning and cooking, to meet dietary preferences and requirements.

Philusa Company | Philippines 2007

Position: Promodiser

• Engaged customers proactively to promote and demonstrate products, answering queries and providing product information.

• Set up visually appealing product displays to attract customer attention and drive sales.

• Monitored and restocked merchandise on the sales floor, ensuring a well-maintained and organized retail space.

• Conducted sales transactions accurately, handling cash and electronic payments, and provided excellent customer service to enhance the shopping experience.

EDUCATION

Medina College | Philippines 2005

Bachelor In Elementary Education (B.E.Ed. Major In English)